Terms & Conditions – Kingdom Guide provides Christian event organisers in the UK a platform to showcase their events and sell tickets. By using or visiting the website, you expressly agree to be bound by the Terms and to follow these Terms and all applicable laws and regulations governing the website. Kingdom Guide reserves the right to change these Terms at any time, effective immediately upon posting on the website. If you violate these Terms, Kingdom Guide may terminate your use of the website, bar you from future use of the website and / or take appropriate legal action against you.
- Who we are
- Permitted Uses of the Site
- Registration and Account Security
- Payment Processing
- Fees and Charges
- Event Listing Processes and Responsibilities
- Purchasing Tickets
- Exchanges and Refunds
- Customer Data
- Limitation of Liability
1. WHO WE ARE
1.1 Kingdom Guide is the primary ticket agency which obtains its allocation of tickets for an event directly from event organisers and venues. Tickets are sold through the Kingdom Guide website where customers can search, select and buy tickets online for events throughout the UK. Your Kingdom Guide account is a secure portal where you can add or modify event listings and ticket allocations, record details of cash, cheque and complimentary bookings, change the display settings of your Kingdom Guide web pages, export customers’ details, view ticket sales reports and much more.
2. PERMITTED USES OF THE SITE
2.0 You agree that you are only authorised to visit, link to and / or retain a copy of pages of this website for your organisation’s use (if you are acting on behalf of an Event Organiser) and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this website for any purpose other than to create and manage events and promotional information, for personal use, or to administrate the sale of tickets.
The content and software on this website is the property of Kingdom Guide and is protected by UK and International copyright laws. We post the relevant legal notices and credits on this website. You are not permitted to remove any such notices or credit, or any additional information presented in respect of copyright.
2.1 User Contributions to the Site
The website provides you with opportunities to contribute to the website by uploading information about your events, known as “user content”. Kingdom Guide is not liable or responsible for any user content. The contributions of third parties do not necessarily represent the view or opinions of Kingdom Guide. Kingdom Guide has the right to preview user content before it appears on the website and has the right to allow or disallow content on the website.
2.2 Prohibited Content
Users can be held liable for any illegal or prohibited user content they provide to the website. Prohibited content includes, but is not limited to content that:
· is offensive such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
· could be harmful to minors;
· harasses or advocates harassment of another person;
· involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;
· promotes information that you know if false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
· promotes an illegal or unauthorised copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
· contains restricted or password only access pages; or hidden pages or images (those not linked to from another accessible page);
· displays pornographic or sexually explicit material of any kind;
· provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18;
· provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
· solicits passwords or personal identifying information for commercial or unlawful purposes from other users; and
· engages in commercial activities and / or sales without prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes.
If you discover this kind of material on the Site, please notify us by emailing us at firstname.lastname@example.org and we will investigate your claim and may then take appropriate action.
2.3 Offline Conduct
Although Kingdom Guide cannot monitor the conduct of users off the website, it is also a violation of these rules to use any information obtained from this website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any site user without their prior explicit consent.
Kingdom Guide also retains the right to suspend or terminate your access to the website if the conduct of an event organiser or organisation using the Kingdom Guide services, leads to damage to reputation by association.
2.4 Links and Search Results
The website contains embedded links to, and may produce search results that reference or link to third party sites throughout the World Wide Web. Kingdom Guide has no control over these sites or the content within the site. Kingdom Guide cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive and will not contain viruses or otherwise impact your computer. By using this website to search for or link to another site, you agree and understand that you may not make any claim against Kingdom Guide for any damages or losses, whatsoever, resulting from such action.
2.5 Access and Interference and Multiple Browser Windows
You agree that you will not use any robot, spider, other automatic device or manual process to monitor or copy our web pages or the content contained therein or for any other authorised purpose, without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the website. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not access, reload or “refresh” transactional event or ticketing pages, or make any other request to transactional servers, more than once during any three second interval.
2.6 Unauthorised Use of the Site
Illegal and / or unauthorised use of the site, including, but not limited to, unauthorised ticket sales, fraudulent listings of Events by individuals or organisations other than the legitimate Event Organiser; unauthorised framing of or linking to the site, or unauthorised use of any robot, spider or other automated devises on the Site, will be investigated and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.
2.7 Violation of the Terms
You understand and agree that in Kingdom Guide’s sole discretion, and without prior notice, Kingdom Guide may terminate your access to the website, cancel ticket orders or exercise any other remedy available and remove any unauthorised user content, if Kingdom Guide believes that your conduct, or the user content you provide, violates or is inconsistent with these Terms, or violates the law or the rights of Kingdom Guide, a client of Kingdom Guide or another user of the website. You agree that monetary damages may not provide sufficient remedy to Kingdom Guide for violations of these Terms and you consent to injunctive or other equitable relief for such violations. Kingdom Guide is not required to provide any refund to you if you are terminated as a User because you have violated these Terms or any of Kingdom Guide’s rights.
3.0 REGISTRATION & ACCOUNT SECURITY
The Event Organiser agrees to maintain and promptly update their Registration details to keep it accurate and current. If you provide any information that is untrue, inaccurate, not current or incomplete, or Kingdom Guide has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Kingdom Guide has the right to suspend or terminate all of your accounts and refuse any and all of your current or future use of Kingdom Guide.
During the Kingdom Guide registration process, a unique account and password will be created. It is the responsibility of the Event Organiser and its Users to maintain the confidentiality of the password and account and are fully responsible for all activities that occur under your account, including without limitation, all actions by sub-users registered under your account. The Event Organiser must immediately notify Kingdom Guide of any unauthorised use of your password or account or any breach of security. Kingdom Guide cannot and will not be liable for any loss, damage or other liability arising from your failure to comply with this Section or from any unauthorised access to or use of your account.
If an account has not had any events listed for two years, all data will be cleared.
4.0 PAYMENT PROCESSING
Payment to event organisers is processed in the following way:
· Kingdom Guide payment processing. Credit/debit card bookings processed online via Kingdom Guide merchant services gateway. Income is held in a trust account and will be transferred to the Event Organiser at the conclusion of their event. See section 4.2.
4.2 Kingdom Guide payment processing
Event Organisers do not need their own payment gateway to utilise the Kingdom Guide payment processing option. Bookings placed online will be processed by Kingdom Guide and income less applicable fees will be transferred to the Event Organiser within three working days of the conclusion of the event. For booking fees, go to section 5.1.
Event Organisers are not permitted to obtain customer credit/debit card details and process the order themselves via the Kingdom Guide public sales pages (online bookings). Handling customer card details and using the Kingdom Guide Merchant Services for in-house bookings is in breach of these terms and conditions.
4.2.1 Collection of Monies
You authorise Kingdom Guide to accept Mastercard, Visa, American Express and Maestro cards and to collect the face price of each ticket and also, where you have opted for the booking fee to be billed to the Customer, we will collect a booking fee from each customer and where applicable, a telephone service fee or delivery fees if requested. We will retain the full amount of the booking fee (whether paid for by the Event Organiser or the Customer), telephone service fee and delivery fees.
The proceeds of all credit and debit card sales transacted via Kingdom Guide are paid into a segregated “Client” bank account meaning that they are completely ring-fenced from our own working capital. These arrangements are in line with best practice as specified by all major credit card companies.
4.2.2 Transfer of Funds
Once the event or event run has concluded, the online sales for that event will then be totalled and transferred electronically to the Event Organiser’s nominated bank account within three working days of the final performance. The amount transferred will be net of our Fees as stated in 5.1 and any refunds to be made to Customers as a result of cancellation.
If any Event or series of Events is cancelled or postponed or significantly changed from the advertised content, Kingdom Guide will refund the customers directly and shall be entitled to utilise sufficient funds from the ticket proceeds referred to above to enable Kingdom Guide to do this. Notification of cancellation may delay the transfer of funds while confirmation and clarification is sought.
All money shall be paid into the Paypal account specified in your payment details. It is not the responsibility of Kingdom Guide to verify bank details but is the responsibility of the Event Organiser to ensure that accurate bank details are provided. If incorrect bank details are provided, monies owed will accrue until accurate bank account details are provided by the Event Organiser. Kingdom Guide will not accept any responsibility if incorrect bank details have been provided by the Event Organiser or their account Users and monies owed are paid into the wrong bank account.
A chargeback occurs when a customer disputes a charge on their credit/debit card with our merchant services provider. When a chargeback occurs the merchant services provider will investigate as to whether the charge is to stand or be refunded to the customer.
Kingdom Guide will provide all requested information and documentation to the merchant services provider during the investigation. However if the dispute is upheld and the charge is refunded to the customer, Kingdom Guide will have every right to seek reimbursement from the Event Organiser for the chargeback amount. Failure by the Event Organiser to pay the chargeback may result in the account being suspended.
Any tickets that are subject to a successful chargeback dispute will be cancelled.
4.3 Ticket Sales Management
The ticket sales management offered by Kingdom Guide are made available without charge for Event Organisers and their administrative representatives to keep track of all ticket sales whether through Kingdom Guide online or telephone booking services (known as online sales), or direct to the Event Organiser (known as offline sales).
If offline sales are being made from the same block of tickets that have been made available for online sales, it is crucial that the Event Organiser uses the Management Functions of the website to keep records of their offline sales up to date. Otherwise this will result in a discrepancy whereby seats that have already been sold offline will still appear to be available on the sales site and therefore could be sold twice.
Kingdom Guide will not be liable for any such discrepancy or its consequence – it is the responsibility of the Event Organiser to use the Management Functions properly to ensure that double booking is avoided.
The alternative mechanism for Event Organisers is to make available two separate allotments of tickets – one for online sales and one for offline sales.
5 FEES AND CHARGES
5.1 Booking Fees
All tickets purchased online through Kingdom Guide and card bookings processed are subject to a booking fee. The fee is applied per ticket and is levied in accordance with the following booking fee structure:
£1 per ticket or 10% of the ticket price whichever is higher
We reserve the right to vary this booking fee structure from time to time.
Event Organisers may elect to have their ticket prices listed on the website either inclusive or exclusive of the Kingdom Guide booking fee. In either case, the fee due will be deducted from the total amount paid by the Customer in respect of any given Event prior to the transfer of funds.
Free events are not charged to use the ticketing system.
5.2 Ticket Delivery Fees
Tickets will be delivered to the customer via an e-ticket. There is no additional fee for delivery.
6. EVENT LISTING PROCESSES AND RESPONSIBILITIES
6.1 Through use of the Kingdom Guide website, Event Organisers upload data regarding their organisation, productions, venues, event dates, ticket prices, etc. This data populates the Kingdom Guide sales website from which the customer can then purchase tickets for the listed events.
All details of Events including, but not limited to, performance times, ticket prices and seat availability are entered onto the system by the Event Organiser. The accuracy of all such information is at all times the responsibility of the Event Organiser. Failure to provide accurate event details (including amendments to an event if the date or time changes) will breach this agreement and may lead to the account being suspended and Kingdom Guide will be entitled to seek compensation for any direct costs incurred as a result of incorrect event information listed on Kingdom Guide.
The Event Organiser is responsible for the creation and distribution of automatic discounts and discount codes. The Event Organiser must test their ticket sales to ensure that discount codes and automatic discounts have been set up correctly to provide the correct discount for the applicable event(s), ticket price(s) and validity period. Kingdom Guide will not be held responsible for discount codes or automatic discounts that have been set up incorrectly.
6.2 Copyright Policy
We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license of express content, valid defence or fair use exemption to do so. In particular, users who submit user content to the website, whether articles, images, stories, software of other copyrightable material must ensure that the user content they upload does not infringe the copyrights or other rights of third parties (including, but not limited, to trademark, trade secret, privacy or publicity rights). After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the user that they have used this website as an instrument of unlawful infringement, we will terminate the infringing users’ rights to use and / or access to this website. We may, also in our sole discretion, decide to terminate a user’s rights to use or access to the website prior to that time if we believe that an alleged infringement has occurred.
6.3 Event Specific Terms and Conditions
Tickets are issued subject to the Kingdom Guide terms and conditions however each individual Event or Venue may include their own Terms and Conditions (if applicable), including age restrictions, refund and exchange policy, etc. If an Event or Venue has its own Terms and Conditions, they must be included within the booking process and / or be made available at the venue box office to be applicable.
6.4 Pricing Errors
If the amount paid by the Customer for a ticket sold through Kingdom Guide is grossly incorrect, regardless of whether because of an error in a price posted on this website or otherwise communicated to the Customer and regardless of whether caused by transactional malfunction of this web site or other Kingdom Guide operated system or by human error on the part of the Event Organiser, then Kingdom Guide will have the right to cancel that ticket (or the order for that ticket) and refund the Customer the amount that they paid.
7. PURCHASING TICKETS
7.1 Kingdom Guide is an online only service. Customers can purchase tickets online via your unique Kingdom Guide web address which can also be linked to your own event website or Facebook page through a “buy tickets” option.
7.2 The purchaser can purchase tickets via the Event Organiser’s unique Kingdom Guide URL or search the Kingdom Guide site by to navigate to the specific Event in which they are interested. You may then specify:
a) The venue section or price category in which they wish to buy seats.
b) The quantity of seats they wish to buy.
c) Where relevant, the position of those seats.
The site will then display the payment due for the seats specified. The purchaser will then be asked to select their preferred method of Payment and having entered and submitted Credit or Debit Card details, the Kingdom Guide system will charge the Card Issuer the appropriate amount. On completion of the transaction, the chosen seats will be registered in the purchaser’s name and they will be sent confirmation of purchase.
7.3 Order Confirmation
Order confirmation will take the form of a summary web page at the end of the purchase sequence. This will be followed by an email dispatched to the Customer. Both contain details of the seats purchased and a unique purchase reference number, which acts as the Customer’s proof of payment and may be used by the Event Organiser as an e-ticket.
If a Customer does not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, it is their responsibility to confirm with Kingdom Guide whether or not the order has been completed, as only the Customer may be aware of any problems that may occur during the purchase process. Kingdom Guide will not be responsible for losses (monetary or otherwise) if a Customer assumes that an order was not placed because they failed to receive confirmation.
Any ticket-holder unable to present confirmation of purchase in the form of a print out of the email (or web-page equivalent) and valid identification indicating they are the individual named on the confirmation may not be admitted to the event in question, and will not receive a refund.
7.4 Dispatch of Tickets
Tickets will be issued via e-tickets:
E-Tickets (emailed to the Customer immediately following the successful purchase of tickets and will need to be printed and presented at the venue).
8. EXCHANGES AND REFUNDS
8.1 The varying exchange and refund policies set forth by our Event Organisers prohibit Kingdom Guide from issuing exchanges or refunds after a booking is placed. If a refund or exchange is requested by a Customer, the Customer is advised to contact the Event Organiser directly to process their request as per the Event or Venue’s own exchange and refund policy.
Event cancellation refunds incur a £1 handling fee per transaction.
Kingdom Guide does not permit exchanges for tickets to events staged by different Event Organisers.
8.2 Cancelling an Event
If an Event is cancelled by the Event Organiser (i.e. a cancellation due to circumstances beyond Kingdom Guide’s control), Kingdom Guide will refund the purchase price of a Customer’s tickets including the booking fee. Donations will also be refunded in full. Event cancellation refunds incur a £1.00 handling fee per transaction.
Where Kingdom Guide has been notified by the Event Organiser of an Event cancellation, we will use best endeavours to contact Customers either by email (using the details provided at the time of booking) advising them of the cancellation and initiating the refund process.
Kingdom Guide is normally notified in advance of any pending Event cancellation by the Event Organiser. We then automatically initiate refunds to all tickets purchasers. Customers can also notify Kingdom Guide directly if they discover than an event has been cancelled by emailing email@example.com
8.3 Event Postponed or Change of Venue
If an Event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the Customer wish to attend the revised Event. If not, Kingdom Guide will refund the purchase price of a Customer’s tickets including our booking fee, (but excluding any delivery charge); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. Refunds effective under this clause incur a £1.00 handling fee per transaction. Customers must contact Kingdom Guide no later than the Monday following the event’s revised date.
8.4 Refunds requested after the Transfer of Funds
Customers are required to contact Kingdom Guide no later than the Monday following the event to request refunds due to a postponed event, change of venue or significant change to event or line-up. Refunds can then be processed prior to the transfer of ticket income to the Event Organiser. Kingdom Guide will not be able to process refunds after the Monday following the event unless the refund is due to an event cancellation that we have retained funds to cover all ticket refunds.
If customers request refunds of their tickets after ticket income has been transferred to the Event Organiser, the responsibility for the refund will lie with the Event Organiser and all enquiries will be directed to the Event Organiser. Kingdom Guide will not be liable for any refunds once the process to transfer ticket income to the Event Organiser has commenced.
9. CUSTOMER DATA
9.1 In respect of any personal data (as defined in the Data Protection Act 1998) the Event Organiser is responsible to ensure that they comply with the Act and continue to comply with any future amendments to the Act and any guidance notes or guidelines issues by the Information Commission.
10.1 The site and its content are delivered on an “as-is” and “as-available” basis. Kingdom Guide disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose.
Kingdom Guide does not promise that the site will be error-free, uninterrupted, or that it will provide specific results from use of the site or any content, search or link on it.
Kingdom Guide cannot ensure that files you download from the site will be free of viruses or contamination or destructive features.
Kingdom Guide will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, incidental and punitive and consequential damage. Kingdom Guide makes no guarantee of any specific result from use of this site or use of the Kingdom Guide service.
11. LIMITATION OF LIABILITY
11.1 Whilst we endeavour to ensure that the website is fully operational at all times, on those occasions when there are interruptions to service due to essential maintenance, system upgrades, internet service interruptions or any other factors beyond our control, Kingdom Guide will not be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, or for lost profits, revenues or business opportunities, even if Kingdom Guide has been advised of the possibility of such damages.
In no event shall Kingdom Guide be liable for any indirect or consequential loss or any loss (whether incurred directly or indirectly) of profit, business, revenue, date, goodwill or reputation.
Kingdom Guide disclaims any and all liability for the acts, omissions and conduct of any third party users, Kingdom Guide users, advertisers and / or sponsors on the site, in connection with the Kingdom Guide service or otherwise related to your use of the site and /or the Kingdom Guide service. Kingdom Guide is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or reference on the site.
Notwithstanding the foregoing, nothing in the Agreement shall be taken to limit or exclude any liability which Kingdom Guide may have for (i) death or personal injury arising from Kingdom Guide negligence; (ii) fraudulent misrepresentation; or (iii) any liability that cannot be excluded or restricted by law.
12.1 You shall indemnify Kingdom Guide, defend and hold harmless Kingdom Guide and Kingdom Guide affiliated or related companies and their respective joint ventures, successors, assigns, directors, officers, employees and agents and shall keep each of them fully and effectively indemnified against any and all losses, imposed on, incurred by or asserted against them arising from:
a) any breach of the Agreement or breach of warranty by the Event Organiser of the acts or omissions of the Event Organiser, your employees, sub-contractors or agents;
b) any Event or Venue (other than and to the extent that any losses arise directly from breach of this Agreement by Kingdom Guide or our negligence);
c) any breach of copyright or privacy laws or any other applicable law;
d) any advertisement, marketing or promotion (other than any material produced by Kingdom Guide), including without limitation the production and placement of fly-posters.